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The #1 Trait of Excellent Customer Service

Great blog post from chrisbrogan.com! YOU ARE IN SALES. There’s what you do to sell, and there’s everything else. There’s your main business and there’s everything else. If you’re not bucketing your time and your chores and your day’s plans accordingly, how do you think the results will turn out? I lead with sales because … Continue reading »

Making the Most of Facebook’s New “Like” Button

You may have noticed a new Facebook ‘Like’ button popping up on many sites (e.g. CNN, ABC, Fandango, Cox Radio WebSites etc.) across the web, but what does this actually mean for your business? Wildfire Interactive has broken this new feature (the so-called Facebook “Open Graph”) down to it’s essentials so you can understand exactly … Continue reading »

What You Should Know About Facebook’s Changes

Last Wednesday, Facebook announced some changes that are intended to make the internet more social.  But what do these changes mean for those who interact with Facebook on a regular basis? Here’s the lowdown on both individuals and businesses: Business Facebook has changed the concept of “fan” to something that sounds a little less committed … Continue reading »

How Facebook Won the Web (one like button at a time)

If you are reading this blog post, then you are no doubt aware of the huge changes unveiled at the Facebook F8 conference last week.  Pete Cashmere, founder and CEO, of Mashable.com gives a great overall look on how these changes will affect search and social media in the coming months. http://www.cnn.com/2010/TECH/04/22/facebook.won.the.web.cashmore/index.html

How To: Use Facebook for Business Part 2

In Part 2 of my “Using Facebook for Business Series” I will provide ideas and resources for implementing your business’ content strategy. How will you attract new fans and engage existing fans? 1. Promoting Your Page The tricky thing about Facebook Pages is that you can’t friend someone the way you can from your profile. … Continue reading »

How To: Use Facebook for Business Part 1

“How Do I Start a Facebook Fan Page?” I get asked this question constantly from friends, associates, clients and co-workers so I thought it would be a good post for this blog.  It will also prove to very handy the next time I get this question! If you are thinking about setting up a Facebook … Continue reading »

Direct Digital Marketing

Article Highlights: The high cost and difficulties in measuring success of traditional is leading to a budget exodus to direct digital Combining captured online behavioral data with enterprise customer data provides unique opportunities for message targeting and segmentation Direct digital marketing is less complex than traditional channels in terms of campaign setup, execution, and measurement … Continue reading »